Appointment arrival time
In order for you to experience our luxury service, we advise our customers to arrive 10 minutes early for bookings to ensure there is plenty of time to check in. This also covers you for use of the toilet, carefully choose from the vast range of products and services available. As we have a duty of care for all of our customers, a prompt appointment schedule is adhered to, late appointments may not be honoured. Treatments that begin late will be shortened in consideration of the next client that follows your appointment.
Cancellation Policy
At Nailux we have a strict cancellation policy in order to conform to the high demand of appointments. This policy applies across the our whole booking system whether the appointment is booked in person, via phone, email or via our website. Please allow up to 24 hours to cancel or reschedule appointments, and we will always be happy to accommodate your schedule to the best of our ability. Customers who arrive more than ten minutes late for their appointments will risk losing their appointment time and may not be able to reschedule for a similar time slot. Please note in the event of a late arrival, we may not be able to carry out the complete treatment. Please be advised that a series of no-show and repeat cancellations can result in a prevention of you being able to book any future appointments in advance. You will still be eligible for our walk in service and will be seen to by the next available technician.
Discount / Gift Certificate / Voucher
Valid gift vouchers must be presented to a member of staff at reception upon arrival for your appointment. With the use of gift vouchers we will only accept the voucher form itself and do not accept photographs of the voucher or voucher codes without the voucher being present. Please make sure you bring forth with you your gift voucher to your appointment to avoid confusion and disappointment. Nailux will not accept responsibility for lost, stolen or damaged gift vouchers. Gift vouchers may not be exchanged for cash or other vouchers. We do not issue change for the difference in service cost to the voucher worth however the balance will remain on the voucher for the whole of its validation period.
Lost / Stolen Property
We ask clients to be vigilant at all times and look after their property whilst at Nailux salon as we are unable to take responsibility of items left unattended. Please note that we have CCTV in operation throughout the salon for your comfort and safety.
Nailux After Care Service
In the event that you chip your nails within three days after lacquering (four days for gel polish), please report this to the salon or with a photo to WestByfleet@nailux.co.uk and we will offer you a free touch-up on the effected nails within seven days. Please note that reports outside this period will contain a small fee, please refer to our price list.
Private Policy
Rest assured that your privacy is important to us, and we are committed to maintaining the privacy of any personal information that we collect from you. We do not share any of your personal information with any third party organisations and we abide by the principles of UK data protection legislation.
Refund & Exchange
Once treated, all purchases are final and we are unable to exchange or refund.
The Right to refuse Treatment
Please be advised that we reserve the right to refuse treatments to any customers issuing abusive, disrespect and rudeness towards Nailux's staff. This is a sacred company policy as we seek to maintain a calm and relaxing environment for all of our customers. Nailux reserve the right to amend Terms and Conditions as and when it is considered necessary to do so. Reasonable notice will be provided for this.
Complaints
If you wish to file a complaint please forward this to Westbyfleet@nailux.co.uk. We very much value your opinion and we have an organised complaint process where details will be provided to you should you feel the need to raise a complaint.